Frequently asked questions

Frequently asked questions

How can I order?
Ordering is very simple!
You can request withdrawals or deliveries of envelopes and parcels with single limit size 40x40x30cm and maximum weight 9kg.
Or use the search bar to find what you need, select the products you want to order and choose how to pay. Wait for a Poony to accept the order and you're done!

You can also request the collection service: enter the collection address and information on the item to be delivered, we will take care of the rest!
Accepted payment methods
Our service is for everyone!

For this reason we allow our customers to choose the payment method they prefer:
  • Cash
  • Credit card
  • PrePaid
What can I order?
Poony knows no limits!

You can choose between different categories to order:
  • Restaurants
  • Pharmacies
  • Tabacchi
  • Other (what you want)

Max dimensions 40x40x30cm and max weight 9kg.

Can I cancel my order?

You can cancel your order until it is accepted. Once the Poony has accepted your request, it is no longer possible to modify or cancel the order.

If your order is delayed more than 1 hour compared to the estimated delivery time or 3 times the estimated delivery time, you can cancel your request without penalties.

Hai delle altre domande?

Se hai una richiesta particolare o non hai trovato la risposta che cercavi,
puoi contattarci via mail. Ti risponderemo al più presto.